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How merah88 Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your experience running — your login details, payment method records, and session activity.

Account data collected at registrationPayment records: Touch 'n Go eWallet, Boost, GrabPayCookie and session tracking disclosedYour rights to access or delete dataContact path for privacy requests
merah88 How merah88 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page that handles account or payment data. Cookies on merah88 are session-based and preference-based — they do not track you across other websites. You can clear or block cookies through your mobile browser settings at any time, though doing so may affect how your account loads. Players in Kuantan and elsewhere in Malaysia access the same data protection standards regardless of device or connection type.

SSL Encryption

All account pages, login flows and payment screens — including Touch 'n Go eWallet and DuitNow sessions — run over SSL. Your credentials are not exposed in transit.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party ad-tracking cookies are placed on your device without disclosure.

Data Retention

Account data is kept while your account is active. After closure, we retain only what applicable Malaysian law requires, then delete the rest on a defined schedule.

Access Controls

Internal access to your personal data is role-restricted. Only account verification and payment support staff can view financial records tied to your GrabPay or Boost transactions.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you need to request a copy of your data, ask us to correct a detail, or raise a concern about how we handle your information, contact our support team directly. Every request goes through a verification step — we confirm your identity before acting on any data change or deletion request. This protects your account from unauthorised modification.

Live Chat Open the live chat window inside your account dashboard. Privacy requests raised here are logged and assigned to our data team within one business day.
Email Support Send your privacy request to our support email address listed in the account help section. Include your registered email and the specific data you are asking about.
Account Settings Some data corrections — such as updating your contact number or preferred payment method like Boost or GrabPay — can be made directly inside your account profile page.

Common Questions About Your Data on merah88

Below are the questions our account holders ask most often about how their personal information is managed. If your question is not covered here, our support team can address it through live chat or email.

We collect your name, email address, date of birth and contact number at registration. Payment method details — such as your Touch 'n Go eWallet or Boost account reference — are recorded when you make a deposit.

We do not sell your data to advertisers. We share information only with payment processors like GrabPay or DuitNow to complete transactions, and with identity verification services where required by law.

Contact us via live chat or the support email listed in your account help section. We verify your identity first, then provide a copy of your stored personal data within the timeframe local law requires.

Yes, where local law in Malaysia permits. Submit a deletion request through live chat or email. We will remove data not required by law within a defined schedule after your account is closed.

We use session cookies to keep your login active and preference cookies to store lobby settings. You can block or clear cookies in your mobile browser, though some account features may not load correctly without them.

Transaction records — including FPX and Boost deposit history — are kept for the period required by applicable Malaysian law. After that retention period, they are deleted from our systems on a scheduled basis.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.